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Terms and Conditions / Privacy Policy General Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, we cannot be held liable for any errors, omissions or price changes. All products are subject to availability. All images on the website are for illustration purposes only & to give a general guide of how the product may look once assembled. The actual product may differ slightly to that in the illustration. Please note that unless the carrier/supplier offers a delivery booking in service your order will arrive without prior notification. A card will be left if no-one is home & the goods returned to the carriers local depot to await your contact to arrange a convenient re delivery. Please note that if you live in Scotland or Ireland your order may take extra time Distance Selling regulations Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. Specific delivery date orders It may be possible to request delivery for a specific date. We will endeavour to make this happen but it cannot be guaranteed. we will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier. Order Cancellation/ Refused Deliveries You may cancel your order for a full refund prior to your order being shipped. Certain products also have a 14 day money back guarantee if you are not satisfied with the results. All other products have the statutory 7 working day return period, if the product is returned after this period or has been used then we reserve the right to refuse to accept the return. This does not affect your statutory rights. Products If the product is faulty and causes damage or harm the manufacturer is responsible, we will not be held liable for any damage or harm that is caused by a customers own negligence or a product that is not manufactured by us. Delivery We will not be held responsible for any delays/damages due to third party carriers, nor will we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up with them directly. Collections/Faulty Products In the event of an item being received that either develops a fault in the first year (proof of purchase will be required) or is found to be faulty upon delivery, Items must be packed in the original packaging and be sent back to us within 48hrs of you notifying us they are faulty. Once the items are received, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be faulty on it's return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Warranties All products come with a 1 year manufacturer’s warranty. We will replace or repair the product for the first year free of charge if it develops a fault. After the 1 year warranty period is up (from the date of purchase) we reserve the right to charge for repairs or replacement items. Exchanges or Returns YOU MUST KEEP ALL PACKAGING. YOU WILL BE REQUIRED TO RE-PACK ANY ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO HAIR CONNECTION. WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS FAULTY. Shipping and handling charges are the responsibility of the customer and are not refundable. Some items come with a 14 day money back guarantee which gives you longer to return the product if you are not happy with it. If you change your mind about a product which does not have the 14 day money back guarantee it must be returned to us unused and in original packaging within 7 working days, or we reserve the right to refuse to accept the return. This does not affect your statutory rights. Data Protection Act 1998
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